Frequently Asked Questions

Shipping to Canada

Billing and Payment

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Livingston offers several options for electronic and online invoicing and payment.

Customers can receive invoices electronically via:

  1. File Transfer Protocol (FTP)
  2. Electronic Data Interchange (EDI)

Invoices can be paid electronically through:

  1. Livingston’s invoice and payments secure online portal to make payments by credit card, debit card or bank (PAD in Canada or ACH in the U.S.)
  2. Electronic Funds Transfer by instructing your bank to forward payment directly to Livingston’s bank account
  3. Pre-authorized debit (PAD) is available only for customers set up on Month End Settlement (MES).

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Submit questions about your Livingston invoice(s) by speaking with your client service representative now. Users registered for Livingston’s online payment portal, can communicate invoice questions and disputes directly through the payment portal.

Please fill out the form to submit your invoice request and we׳ll send it to your email within 24 hours.

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Shipping Forms

When shipping to Canada, you have three invoicing options:

  1. A Canada Customs Invoice (CCI);
  2. A commercial invoice containing the same information as a CCI; or
  3. A commercial invoice with details of your goods – the buyer, seller, country of origin, the price paid or payable, a detailed description, including quantity, and CCI with the remaining information.

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Our Resource Center has several fillable PDF forms you can use. Visit our Resource Center and use the Keyword search tool to find information on the shipping form you need.

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To help you understand the importing process into Canada, we’ve assembled a helpful at-a-glance guide and an 18 minute tutorial video that tracks the phases your shipment from origin to destination.

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When importing goods into Canada, the best way to get your shipments through Customs quickly is to ensure they’re classified with the correct Harmonized System (HS) codes. HS codes are 10-digit codes required to report goods imported into Canada. They also determine how much duty is applied, so accuracy is critical.

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Livingston Portal

Livingston Portal is a trade technology that simplifies your operations and provides everything in one place.

Manage your customs activities online and store your entries electronically to meet government agencies’ record-keeping requirements. Perform analysis by imported product, vendor and country of origin for any specified time-period. Track your Free Trade Agreement (e.g., USMCA) certificates of origin to ensure that you’re capitalizing on duty savings.

Complete the sign up form to get access today.

Sign Up for Livingston Portal

Livingston Portal puts all Livingston׳s online resources at your fingertips, simplifies importing and exporting and keeps you informed every step of the way.

Complete the sign up form to get access today.

Sign Up for Livingston Portal

You and your foreign suppliers can create accurate, compliant shipping documents (e.g., Customs Invoices, Bills of Lading, USMCA Certificates) quickly and easily.

Rules-based intelligence is built in to validate and augment data to increase the accuracy of shipment documents and reduce customs clearance delays.

When documents are saved as complete and printed, they are automatically transmitted.

Complete the sign up form to get access today.

Sign Up for Livingston Portal