Privacy Statement

Livingston International Inc. and its affiliates (“Livingston International”), as data controllers, are committed to protecting your privacy, and support a general policy of openness about how we collect, use and disclose your Personal Information (as defined below).  For the purposes of this Privacy Statement, “affiliates” has the same meaning as in the Ontario Business Corporations Act, R.S.O. 1990, c. B.16.

The purpose of this Privacy Statement is to inform you about Livingston International’s and its affiliates’ (except U.S. affiliates and the Registrar of Imported Vehicles) practices relating to the collection, use and disclosure of Personal Information that may be provided through access to or use of our websites or services and related products or that may otherwise be collected by us.  Collection, use and disclosure of personal information by our U.S. affiliates is subject to the laws of the jurisdiction of such U.S. affiliates.  Collection, use and disclosure of personal information by the Registrar of Imported Vehicles is subject to the Privacy Statement of the Registrar of Imported Vehicles.  By purchasing our products or using our services or website, you consent to the collection, use and disclosure of your Personal Information in accordance with the following terms and conditions.

This Privacy Statement also explains how you can contact us if you have a question about, want to access, make a change to, object to the processing of or delete any Personal Information that Livingston International may be holding about you.  We strongly recommend that you take the time to read this Privacy Statement and retain it for future reference.

Personal Information

For the purpose of this Privacy Statement, “Personal Information” means information about a directly or indirectly identifiable individual as defined in accordance with applicable law.  For Canada only, “Personal Information” does not include the name, title or business address or telephone number of an employee in an organization.

What Personal Information We Collect

We may collect Personal Information from individuals during their dealings with us or while visiting our web sites, for example when individuals contact us by e-mail or phone, subscribe to a service or register in a secure section of our website. The information we collect may include at least some of the following:

  • Individual and business contact information (such as name, company name, address, e-mail address and telephone number);
  • Proof of identity (such as a signature, passport and driver’s licence);
  • Vehicle information (Vehicle Identification Number (VIN) and licence plate number);
  • Financial and billing information (such as credit card number/expiration date and credit history);
  • Shipping information (such as shipping-related contact details, signature for proof of delivery, account number) and information provided to us regarding the content of certain shipments;
  • Username and password to access Livingston’s Insight® Compliance Center online solutions;
  • Resume information (such as employment history and educational background);
  • Demographic information (such as education and occupation);
  • Client and prospective client service comments or feedback; and
  • Purchase history.

Your failure to provide any of this information may result in our being unable to provide certain products or services.

How We Use Your Personal Information

We use your Personal Information to:

  • Provide you with timely and reliable products and services (such as customs clearance and brokerage services, vehicle transportation, international freight forwarding, management of business processes, trade management and consulting, and software products) and do all things necessary to administer those services;
  • Pick up, deliver and track shipments;
  • Process claims we receive in connection with our services;
  • Provide client and prospective client support and respond to and communicate with you about your quotes, requests, questions and comments;
  • Advise you about new products and services that may be of interest to you, subject to your consent in accordance with applicable laws;
  • Communicate about, and administer your participation in, special events, programs, surveys, contests and other offers or promotions, subject to your consent in accordance with applicable laws;
  • To determine eligibility for initial employment, including the verification of references and qualifications;
  • Develop and maintain our relationship with you and communicate with you;
  • Bill you for our products and services and collect outstanding debts;
  • Establish and manage your account (including your online accounts and access to Insight® Compliance Center solutions); and
  • Perform data analyses and conduct other research (such as market and consumer research and trend analysis) to develop, manage, protect and improve our products and services, website, and business (including analyzing the effectiveness of our marketing, sales and advertising).

When We Disclose Your Personal Information

Except with your consent, we will not sell, license, trade or rent your Personal Information to or with third parties.

Livingston International may share Personal Information with third parties engaged to assist us in providing services to you or to carry out one or more of the purposes described above. These service providers are prohibited from using your Personal Information for any purpose other than to provide this assistance and are required to protect Personal Information collected by them on behalf of Livingston International or disclosed to them by Livingston International and to comply with the general privacy principles described in this Privacy Statement. Third party data processors may not process or otherwise use the data except in accordance with Livingston International’s written instructions and in accordance with applicable law.

Livingston International reserves the right to disclose Personal Information to a third party if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so, or in the context of discovery procedures.

Livingston International also reserves the right to disclose and/or transfer Personal Information to a third party in the event of a proposed or actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing of all or any portion of Livingston International or of any of the business or assets or shares of Livingston International or a division thereof in order for you to continue to receive the same products and services from the third party in accordance with applicable law.

Consent and Your Rights to Access Data

Livingston International collects Personal Information about you only when you voluntarily provide it.  Typically, we will seek consent for the use or disclosure of your Personal Information at the time of collection.  In certain circumstances, consent may be sought after the information has been collected but before use (for example, when we want to use information for a purpose not previously identified).

Subject to applicable laws, you have the right to access, correct or request the deletion of your Personal Information at any time.  In certain circumstances, you may have the right to object to the processing of your Personal Information. In such case, please contact our Chief Privacy Officer as described below under “Contacting Us”.

You also have the right to withdraw your consent at any time, subject to legal restrictions and where applicable reasonable notice. If you wish to withdraw your consent, please contact our Chief Privacy Officer as described below under “Contacting Us”.

We will not, as a condition of the supply of a product or service, require you to consent to the collection, use or disclosure of information beyond that required to fulfill the explicitly specified and legitimate purposes for which the information is being provided.

Use or Disclosure for Marketing Purposes

If you have subscribed to receive Livingston International’s updates, we may also use (but will not disclose) your Personal Information to send you relevant information based on your subscription preferences (for example, Livingston Insider for the latest trade news, product and information updates from us and/or our affiliates in the areas of trade compliance consulting, customs brokerage, vehicle transportation, freight forwarding, trade software and trade management, and up-coming webinar topics and registration information), including by means of direct marketing. We may also disclose your Personal Information to our affiliates so that they can send you promotional materials directly.

To change or update your preferences, visit Subscribe to New Posts. You can also unsubscribe from all updates on this page or by following the instructions in the unwanted e-mail. Note, however, that clients of Livingston International will continue to receive periodic e-mails that relate to their business relationship with us. You can also choose not to allow us to use your Personal Information for marketing purposes by contacting us as outlined below (see “Contacting Us”).


When you visit our website, we or one of our third party service providers places a text file called a “cookie” in the browser directory of your computer’s hard drive.  A cookie is a small piece of information that a website can store on your web browser and later retrieve.  The cookie cannot be read by any website other than the one that placed the cookie.

Our third party service providers use cookies on our behalf to collect and store Internet log information, such as what time the visits occurred, whether the visitor has been to this site before, and what site referred the visitor to the web page. Geographic data is also determined by the IP Address of the visitor’s computer. This information collected by the cookie is transmitted to our third party service providers and is then used to evaluate visitors’ behaviour and to generate statistical reports for the website activity on Livingston International’s website, and may be used for marketing purposes.

You can choose to disable cookies in your browser at any time by following the procedure described in the Tools or Preferences menu in your browser. If you choose to modify your browser in this manner, some pages of this website may not function properly. For more information, please consult our Cookies Policy.

How We Protect Your Personal Information

Livingston International makes commercially reasonable efforts to ensure that Personal Information collected from you is protected against loss, theft and unauthorized access, disclosure, copying, use, or modification.  This protection applies in relation to information stored in both electronic and hard copy form.  Access to your Personal Information is restricted to selected employees or representatives.  In addition, Livingston International employs generally accepted information security techniques, such as firewalls, access control procedures and cryptography, to protect Personal Information against loss and unauthorized access.

Links to Third Party Sites

This website may offer links to other third party websites.  You should be aware that operators of linked websites may also collect your Personal Information (including information generated through the use of cookies) when you link to their websites.  Livingston International is not responsible for how such third parties collect, use or disclose your Personal Information, so it is important to familiarize yourself with their privacy policies before providing them with your Personal Information.

Retention and Storage of Your Personal Information

Livingston International retains your Personal Information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws, and your consent to such purposes(s) remains valid after termination of our relationship with you.

Transfers of Your Personal Information

For the purposes set out in this Privacy Statement, we or one of our affiliates or an unaffiliated service provider may process and store your Personal Information outside the country, province, territory or state in which you reside, which may include jurisdictions that are considered by the EU Commission not to afford adequate protection to Personal Information. Accordingly, transfers of your Personal Information to the United States and non-EEA countries are made pursuant to applicable law and contractual clauses approved by the European Commission.

In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries, provinces, territories or states may be entitled to access your Personal Information.

Changes to this Privacy Statement

Livingston International reserves the right to modify this Privacy Statement at any time without notice to reflect changes in legal or regulatory obligations or changes in the manner in which we deal with Personal Information. The Privacy Statement posted at any time or from time to time via this website shall be deemed to be the Privacy Statement then in effect.

This Privacy Statement is effective as of December 9, 2014.

Correcting or Updating Your Information

You can help us maintain the accuracy of your Personal Information by notifying us of any changes to this information.  You may contact Livingston International in any one of the ways described below to request access to or correct or update of your Personal Information.

Contacting Us

In the event that you have any questions about Livingston International’s Privacy Statement, that you wish to know the names and addresses of any third party transferees and purposes of transfer, or if you have reason to believe that Livingston International may have failed to adhere to this Privacy Statement, or if you want to withdraw your consent or access, correct or delete your Personal Information or if you wish to object to the processing of your Personal Information, you may contact our Chief Privacy Officer at 1-800-387-7582 (or in the Toronto area at 416-626-2800), via e-mail at or via mail at 405 The West Mall, Suite 400, Toronto, Ontario, M9C 5K7.