Simplifying a complex supply chain

How Livingston’s high-touch approach simplified a global scents distributor’s complex supply chain.

Imagine importing essential oils, aromatic chemicals, fragrances, spices and hard-to-find items – as well as buying raw ingredients in bulk and reselling them – to more than 70 countries around the world. This is the reality for our customer, a global distributor of essential oils and aromatic chemicals.

To say theirs is a complex supply chain is an understatement. Shipping such a variety of goods to and from so many countries makes each one of their freight forwarding assignments exceptional – and complicated. Every transaction is unique, with different goods being shipped according to different Incoterms, crossing multiple borders, each with its own customs regulations and specific compliance requirements.

They needed an ally who could focus on their business needs on an ongoing basis and be as invested in their success as they are.

With Livingston as their international freight and transportation services provider, the customer:

  • Is able to offer better service to their clients
  • Enjoys faster turnaround
  • Doesn’t have to worry about money being tied up, due to a missed shipment

“Livingston is able to offer the customer the best of both worlds: the personal, one-to-one touch of a small company and the capability of a large company to ship almost anywhere in the world.”
– MaryLynn Driscoll, Trade Management Executive, Livingston International


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