BUSINESS PROCESS SERVICES. ADD MUSCLE TO YOUR TEAM.

Adding expert functionality on demand is smart business strategy. We hone your productivity by designing and managing your programs, information needs, and contact center services.

Scale with demand.

Growth shouldn’t mean risk. We help you handle highly regulated, fast-paced environments of high-volume transaction processing and document management. Scale talent and technology. Build repeatable systems and fail-safe infrastructure. Efficiently, on demand.

Protect profits.

Your core competency is where growth happens. Let us do the non-core work. Our design specialists apply talent and technologies to streamline back-office functions and contact center operations, reducing your costs, and improving your profitability.

Be the best.

Reputations are built on excellence. Livingston has earned an award-winning reputation for quality assurance and continuous improvement. Our standards are the highest. Our management systems are ISO 9001 registered. Make our achievements your advantage.

Business process services

Carrier and eManifest Services

Streamline your logistics. Carriers often need help to computerize shipment data and border documentation. We perform the data entry, e-manifest creation, and transmission to governments. Drivers and dispatchers are notified automatically of a shipment’s release, accelerating delivery to your customers.

Information Management

Protect critical information assets and distribute them more efficiently. We develop user-friendly, end-to-end electronic data flows. We also provide secure storage, archival, and retrieval solutions. Electronic images of hard copy documents can be accessed easily by any authorized user, anytime, anywhere, over the web.

Contact Center Services

Minimize your investment in in-house technology, space, and people. Let us develop your contact center services. Informed, multilingual agents will respond to your customer inquiries. We do it all: call management, troubleshooting, and customer service support. Your customer-facing programs, outbound call campaigns and events, handled professionally.

Program Management

Our program management expertise spans numerous industry sectors and multi-level government programs. Count on us to make your office run efficiently, from data entry to managing an entire process such as billing or accounts payable. We offer innovative organizational design, with the flexibility to grow at your pace.

Tailor-made solutions.

The best systems are custom-fit to your business. We work closely with you to gain an in-depth knowledge of your operations, then develop the most efficient service solutions to drive productivity. Program management. Information management. Contact center.

Well-tested technology.

Efficient workflow is essential to your success. Our service-oriented information systems are developed to maximize workflow. Eliminate unnecessary capital investments with scalable, robust, modular Livingston solutions that readily integrated into any environment.

Simplified processes

Take the complexity out of compliance. We simplify your business processes and improve compliance levels with no upfront investment in hardware or software. We know process design and how to validate documentation, find information, and accelerate results.

Trusted partners

Trust is everything. We are trusted by hundreds of major international firms. Like an extension of your organization, our people will expertly improve processes, compliance, communications, and ultimately your bottom line. In global trade, there is no better ally than Livingston.

A business process services partner.
With an award-winning reputation.

Your businesses processes have to be great. We can be trusted to get you there. Livingston has earned an award-winning reputation for quality assurance and continuous improvement. Our standards of excellence are the highest. Our management systems are ISO 9001 registered. Processes. Compliance. Communications. We’ll make yours best in class. So you can focus on your business.

How Can We Help You?

Getting an online quote is easy. Simply tell us what you want, and a Livingston representative will be in contact to advise you on the most efficient way to accomplish your requirements. We are available 24 hours, 7 days a week.