CBP Announces the 2017 ACE Customer Satisfaction Survey is Now Open

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US Customs & Border Protection (CBP) has issued CSMS 17-000726 advising the 2017 Automated Commercial Environment (ACE) Portal Customer Satisfaction Survey is now open.

CBP encourages all importers, brokers, carriers and other trade community users of ACE to take the 5- to 10-minute survey. The survey is voluntary and anonymous.

Results from this survey allow CBP to gauge the impact of ACE and to identify areas where ACE is doing well, and where improvements are needed. A large response will ensure greater statistical validity and more accurate representation across the import and export industries.

The survey will remain open through midnight, Friday, December 8, 2017.

To access the survey, please click on the following link*: http://www.surveyshare.com/s/AYAGHLB

*This link takes you to a website created and maintained by a public and/or private organizations. For more information on the DHS Redirection linking policy, go to https://www.dhs.gov/redirect

(Note: You may need to copy and paste either URL into your web browser.)

Please feel free to share this information with any of your trade associates who use ACE.

As always, your general inquiries about this bulletin may be addressed to your Livingston account representative, or to Livingston’s U.S. Regulatory Affairs group: usregaffairs@livingstonintl.com.