Customer Service Representative

Education required:         High School Diploma

Basic qualifications:                

  • 3 – 5 years’ relevant work experience
  • experience in the transportation industry considered an asset

Business unit:                  Vehicle Transportation Services
Status:                                Full-time
Position #:                        
Concord, ON
Close date:                        
November 21, 2014


Job Summary

Reporting to the Assistant Manager of Operations, the successful candidate in this position will be responsible for outbound calls, handling incoming calls, responding to customer internet requests, and ensuring that customer inquiries are answered in a timely fashion. The candidate will also make every effort to secure additional business, identify potential sales leads and work with Sales to qualify the leads and maximize order retention while providing the highest quality of customer service at all times.

Key Duties and Responsibilities

  • Provide accurate pricing to dealers, movers, and private customers.
  • Receive, process, and input orders into the system accurately.
  • Respond to internet quote requests and follow-up with customers to secure the business.
  • Answer customer inquiries regarding our services, transit times and service parameters.
  • Track and trace inquiries and provide clients with accurate and timely information.
  • Provide customers with viable solutions regarding their claims issues.
  • Achieve all measurable daily performance standards as outlined and established.
  • Adhere to Livingston’s Business Code of Ethics, policies, and procedures and project a professional image at all times.

Knowledge & Skills

  • Excellent communication skills, particularly on the telephone
  • Customer-focused problem solving ability, with the ability to resolve issues with win-win results
  • Accuracy and thoroughness with great attention to detail.
  • Highly organized, with ability to multi task and prioritize workload in a fast-paced environment
  • Ability to work independently with minimum supervision
  • Team player with strong interpersonal skills – ability to interact with people at all levels
  • Ability to reflect a professional company image at all times
  • Strong working knowledge of Microsoft Office (Word, Excel, Outlook) and Internet


If you are interested in applying for this position, please forward your resume and cover letter indicating the position title and salary expectations to careers@livingstonintl.com.

We would like to thank all applicants for their interest in Livingston International Inc., however only those selected for an interview will be contacted.

Livingston is committed to providing a safe and productive workplace. To achieve that goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a credit and/or motor vehicle history.