Cross Border Agent


Reporting to the Supervisor of Managed Services Border Source Department, the Cross Border Agent is responsible for the accurate processing of paperwork and shipment follow-up within a scheduled deadline. This position includes monitoring of numerous job specific computer programs, accurate data entry and timely communication with clients, brokers and shippers.


  • Monitor job specific computer programs for incoming documents and updates; make accurate notes as required
  • Verify and index incoming paperwork and accurately key in information
  • Verify paperwork to ensure all necessary data is present; follow-up with consignees, shippers and others via telephone, fax and or email as necessary
  • Submit paperwork to the correct broker within timeframe to allow for Acceptance before ETA
  • Action all client inquiries received via telephone, fax and/or email; escalate issues or concerns to appropriate point of contact
  • Create northbound and/or southbound manifests upon request
  • Follow up and follow through with all shipment requirements
  • Develop and maintain excellent working relations with vendors and carrier contacts
  • Support and work effectively in a team environment


  • High School diploma
  • Minimum of 6 months working experience preferably in a customer service / call centre environment
  • Proficient in Microsoft Office (Word, Excel, Outlook)
  • Keyboard skills of 45 to 60 wpm
  • Ability to use multiple computer applications simultaneously
  • Excellent customer service and interpersonal skills
  • Customer focused problem solver – always looking for win-win solutions
  • Ability to communicate effectively in email and over the telephone
  • High work standards – accuracy and thoroughness, with close attention to detail
  • Strong team player, who is also able to work independently with minimal supervision
  • Flexible, able to work in a dynamic changing work environment
  • Ability to multi-task, prioritize workload and plan time to maximize efficiency
  • Bilingual – French / English – a definite asset


Livingston is committed to providing a safe and productive workplace. To achieve that goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a credit and/or motor vehicle history.

If you wish to be part of our exciting team, please forward your resume to