CLIENT SERVICE MANAGER

Job description, reporting relationship

Reporting to the Regional Manager, Client Service, the Client Service Manager is responsible for the overall satisfaction, retention and profitability for a designated base of clients.

The key position duties and responsibilities are as follows:

  • Proactively contact client base to confirm satisfaction and identify new opportunities
  • Client education for regulatory updates and new requirements
  • Resolve escalated issues and approve write offs jointly with operations managers
  • Project managing new client onboarding
  • Lead client renegotiations and profitability analyses
  • Monitor and act upon client satisfaction survey results
  • Lead individual client satisfaction problem solving and improvement idea generation efforts
  • Lead periodic (annual, etc.) reviews with clients
  • Support Regional Managers to educate, coach and mentor Service Coordinators

Qualifications

  • Bachelor’s degree preferred; high school degree required.
  • Minimum 3 years progressive customer service management experience preferably in customs brokerage or transportation. LCB/CCS preferred.
  • Excellent communication and interpersonal skills (both verbal and written)
  • Superb organizational and negotiation skills with the ability to drive change and deliver targeted results
  • Outstanding problem solving skills
  • Strong working knowledge of Microsoft Office
  • CRM experience preferred.
  • A solid foundation of Livingston operating systems knowledge
  • Sound Livingston solution knowledge and expertise

Application

Those interested in applying for this position are asked to forward an updated résumé by the close date to:  Livingston International Inc. via email to: careers.us@livingstonintl.com