Business Development Representative (Inbound)

Education required: Post-Secondary degree or diploma preferred.
Basic qualifications: A minimum of two years progressive client service or inside sales experience.
Business unit: Sales
Status: Full time
Position #: 15541
Location: MississaugaON
Close date: September 8, 2014

Job Summary

Reporting to the Director, Business Development, the successful candidate in this position will be responsible for playing a crucial role in ensuring the success of the region’s new business development. This position receives and actions incoming telephone calls from non-clients wishing to open an account with Livingston for Canadian or U.S. Brokerage services. The individual will complete needs assessment on prospects brokerage requirements and generate client service agreements in accordance with pricing and payment option guidelines.  The individual will also concentrate efforts on the implementation of one time business transactions, track and report on one time metrics with the overall objective of increasing market share for this revenue stream.

Key Duties & Responsibilities

  • Receive incoming telephone calls from ‘non-clients’.  Determine callers’ requirements and route calls to appropriate Livingston contact and when appropriate, assist the caller by setting up new brokerage account.
  • Set up new Canadian and U.S. brokerage accounts at the request of ‘non-clients’ (companies with up to 200 entries per year).
  • Determine the complexity and expected volume of the company’s cross-border shipments.
  • Set up new accounts for low volume, low complexity prospects without intervention or assistance from the Director.
  • Forward sale leads to the appropriate sales representative for any volumes higher than 200 shipments per year.
  • Set up and implement one time transactions in accordance with one time process and guidelines. Monitor and report on one time transactions.
  • Make outbound telephone calls to prospective one time accounts when notified by branch and carrier
  • Provide assistance to the transportation sales specialist with transportation and freight forwarding leads through the implementation and set up of new brokerage accounts.

Knowledge & Skills

  • Strong communication and interpersonal skills with the ability to communicate will all levels of staff and management.
  • Strong client service orientation.
  • Strong understanding of customs brokerage, cross-border transportation and the features and benefits of Livingston solutions.
  • Strong time management skills with the ability to prioritize and plan effectively.
  • Sales analytical skills with the ability to quickly and effectively determine the volume, complexity and total revenue potential of prospects.
  • Attention to detail.
  • Good initiative skills with the ability to work independently with minimal supervision.
  • Advanced Microsoft Office skills (Word, Excel, PowerPoint).
  • Knowledge of the LOCUS system.


If you are interested in applying for this position, please forward your resume and cover letter indicating the position title and salary expectations to careers@livingstonintl.com.

We would like to thank all applicants for their interest in Livingston International Inc., however only those selected for an interview will be contacted.

Livingston International Inc. is committed to providing a safe and productive workplace. To achieve that goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include reference checks, a criminal history record check and when appropriate a credit and/or motor vehicle history.